FAQs

SHIPPING

How long will it take for my order to arrive?

Please allow up to 7 working days for me to create all your amazing orders. For custom orders, in particular coats, please allow 14 working days. As these are custom sized items, it’s important to us, that we take a little extra time for these orders. Once finished you will be notified of shipping. Shipping will be sent via 2nd Class Shipping via Royal Mail and can take 2-3 days to arrive following dispatch. If you require your order more urgently, please let me know.

Do you ship internationally?

We do! International orders can take up to 7 - 10 days once completed ( however, these have been a little longer during COVID-19. Please be patient, but don’t hesitate to get in touch if you are worried!). Buyers are responsible for any custom or import taxes that may apply. We are not responsible for any delays due to customs.

Can you make my order any faster?

We try our very best whilst keeping the standard to the highest we can. If you need your order immediately and require express processing please contact us.

Where is my order?

The only way to really know where you order is, is if you paid for tracked shipping to find your tracking number. If you did not pay for tracked shipping, your order is in the safe hands of Royal Mail until it reaches you.

Please understand that we are still experiencing the after effects of a pandemic, and there may be delays to shipping. If you have not received your order after 30 working days (Mon-Fri), please get in touch.

Always double check your shipping address on your order, if it is incorrect please email us. However, if it is incorrect and has already been shipped, the package should be returned to us and we will dispatch again upon return. However, this is not always guaranteed. We do not accept any responsibility, if the parcel is not returned to us due to your address being incorrect.

RETURNS & REFUNDS

Conditions of return:

Due to the nature of the items we sell, unless they arrive damaged or defective, we can’t accept returns for:

Personalised products i.e. made to measure

Errors made on the order form (e.g. incorrect spelling or wrong phone number)

Digital downloads (e.g. gift cards)

We always want to resolve any issues, so please get in contact with us ASAP if you have any problems.

Refund Policy

Please be aware to be eligible for a refund you must provide us with a receipt or proof of purchase. Items must be in an unused, unwashed and in the same condition that you received them in.

Returns Policy

Our Returns & Refunds policy lasts 14 days. If 14 days have passed since the date of recieving your items, unfortunately you cannot return any items.

If you are hoping to return an item please email tuckstreasuretrovegb@gmail.com with your name and order number. Please allow us 1-2 working days to get back to you.

Once received your email, we will send you our returns address. It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

Refunds

Once we have received and inspected the package we will notify you if the return has been approved, and if so we will process the refund directly to your payment card. Please allow this to take between 7-10 business days

Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

If you have done these steps and still have not received your refund, please email us at: tuckstreasuretrovegb@gmail.com

Cancellations?

We do not accept cancellations on personalised orders.